Frequently Asked Questions
What do You Need to Know?
Returns and Refunds
All cannabis sales are final sales, but you can return a product if
- A product is defective means expired, mouldy product or a product damaged.
- Recalled product.
You may be able to get refund for the above products. Please contact us at info@tllcannabis.com to request a return, for return request you need to send an email including reason for return, order number, product description, lot number and a picture of product.
Note: We do not guarantee a refund. Our team will evaluate the product then they will accept or reject the request.Category: Returns and Refunds
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After the assessment for the refund eligibility, the payment will be refunded to you the next business day to the original method of paying.
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You have 15 days of the purchase date to return the product, but only if the product is defective, damaged or recalled.
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You may return the defective products if they are expired, mouldy or damaged.
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No, you cannot exchange or return a product. You can only return a product if it is defective, damaged, or recalled with a receipt. The product should not have any sign of visible tampering.
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No. You can only return a product if it defective, damaged or recalled, because all cannabis sales are final sales.
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No, you cannot return a opened product, unless, it is damaged or defective or recalled. Because, as per Provincial Regulation all cannabis sales are final sales.
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If there are any other questions or concerns, please reach us at info@tllcannabis.com also let us know about your thoughts on our products.