Privacy Policy

Privacy Policy

Privacy Statement

TLL Cannabis is committed to protecting your privacy. Collection, use, disclosure, and retention of information must comply with provisions of the Freedom of Information and Protection of Privacy Act (“FOIPPA”) and the Information Management Act. Collected personal information will only be used by TLL Cannabis to fulfill the purpose for which it was originally collected or for a use consistent with that purpose. We do not disclose information to other public bodies, organizations, or individuals except as authorized by law. We keep the information only for the length of time necessary to fulfill the purpose(s) for which it was collected.

For further information about the collection and use of your personal information, please contact Information, Privacy, and Access Services at TLL Cannabis, 6 – 2662 Austin Ave, Coquitlam, BC, V3K6C4 or call 604-931-1661.

TLL Cannabis Website

TLL Cannabis recognizes the privacy concerns of visitors to the TLL Cannabis website (the “Website”) and therefore advises visitors that the Internet is not a completely secure medium.

When you visit the Website, your Date of Birth (“DOB”) will be used to ensure you meet the age (19+) requirements. Your DOB is being collected pursuant to section 26(c) of FOIPPA but will not be stored in TLL Cannabis systems. In addition, the TLL Cannabis web server automatically collects a limited amount of information to facilitate the operation and security of the Website. Some of this information (e.g., browser type) does not identify who you are, while other information, such as your Internet domain name or Internet Provider (IP) address, may identify you. The extent of personal identification depends, in large part, on the “naming standards” followed by your Internet service provider.

In regards to the Contact Us page, by submitting your email address on the feedback form, you consent to TLL Cannabis collecting your personal information and responding to you using the email address you provided.

Product Purchase and Delivery

When you place an order on the Website, TLL Cannabis will collect your personal information (i.e. contact details and order information) in order to process your non-medical cannabis order, to send you updates on your order via email, and to evaluate our e-commerce platform. TLL Cannabis may also use your email address to contact you about orders remaining in your cart, recalls, customer surveys, and future opportunities to receive promotional materials. This information is being collected pursuant to section 26(c) and 26(e) of FOIPPA. If you have any questions about the collection of your personal information please contact TLL Cannabis’ Privacy Officer at Information, Privacy, and Access Services, 6 – 2662 Austin Ave, Coquitlam, BC, V3K6C4 or call 604-931-1661.

At delivery, you may be asked to present valid government photo identification to confirm that you are of legal age. If picking up from a delivery depot, you will also be asked to verify that you are someone who is authorized to pick up the package. When requested, identification is viewed, but not recorded. The name and signature of the person accepting the package will be recorded as confirmation that the delivery has been received.

Cannabis E-Newsletters and Other Communications

If you choose to subscribe to our cannabis newsletter, your DOB will be used to ensure you meet applicable age (19+) requirements. Your DOB is being collected pursuant to section 26(c) of FOIPPA but will not be stored in TLL Cannabis systems.

TLL Cannabis is collecting your contact information (such as your name and email address) in order for us to send you electronic communications about new product releases, valuable offers, and special promotions at TLL Cannabis. In addition, we may use standard Internet technology in our e-news email campaigns to verify whether you have opened our emails or clicked on the links featured in our emails. The information we obtain in this manner enables us to customize the messages we send to you and to measure the overall effectiveness of our email campaigns, programming, or other activities. Your DOB will be used to ensure you meet the age (19+) requirements. Your DOB is being collected but will not be stored in TLL Cannabis systems. This information is being collected pursuant to section 26(e) of FOIPPA. If you have questions please contact TLL Cannabis’ Privacy Officer at Information, Privacy, and Access Services, 6 – 2662 Austin Ave, Coquitlam, BC, V3K6C4 or call 604-931-1661.

Links to Other Websites

In regards to links provided by this Website to other websites, TLL Cannabis is not responsible for the privacy practices of these websites. Please check the privacy policy of each website which you visit as they may be different from TLL Cannabis’ privacy policies.

Use of Cookies

Cookies are pieces of information that a website may transfer to an individual computer’s hard drive or distribute to web browsers to assist the user upon return to specific areas on the site. TLL Cannabis uses cookies (session cookies) on this Website to assist the user upon return to the specific areas on the Website (e.g., product search preferences, for the period of time that the user stays on the site). Once the user closes the browser, the session cookies are removed. TLL Cannabis does not use cookies to retrieve information other than the information that was originally sent in a cookie. If you have concerns about this, you can change your web browser to disable cookies completely, or you can selectively delete the cookies currently stored in the browser.

TLL Cannabis Customers

TLL Cannabis is committed to protecting your privacy and the confidentiality of the personal information you provide during transactions using the Website.

Only Collect What’s Necessary

  • The personal information you provide will only be used to fulfill the purpose for which it was originally collected or for a use that is directly related to that purpose.
  • TLL Cannabis only collects the personal information that is necessary for the service(s) you are seeking from the Website.
  • A limited amount of your personal information is collected when you place an order online, when you contact our Customer Care Centre for assistance, when you use your debit or credit card to pay for your purchase, and when you return a product.

Your Personal Information is Safeguarded

  • Information is kept only as long as necessary for the purposes it was collected and for any legal requirements, after which it is destroyed in a timely and secure manner.
  • Access to your personal information is restricted to authorized personnel who need the information to perform their duties.
  • TLL Cannabis work processes ensure that personal information is not disclosed to unauthorized parties.
  • Electronic data in TLL Cannabis computer systems is protected against unauthorized access, and the data is transmitted over secured networks.

Share Information with Others Only When Required

  • TLL Cannabis does not sell your personal information to any third parties.
  • TLL Cannabis does not disclose information to other organizations, businesses, or individuals except as authorized by law and in accordance with FOIPPA.

09th May 2024